Support

Point any phone's camera at the QR code on your tag. It opens a page in your browser — no download, and no account is needed to send a message.

No. Messages relay through ShieldTag in both directions. The person who scanned your tag never sees your number, and you never see theirs unless you choose to reply.

Open your dashboard and pause the tag. Scans stop reaching you immediately — turn it back on whenever you're ready.

Scan the QR code on a new tag, then follow the wizard: enter your name and vehicle, verify your phone number with a text code, and you're set up.

Yes. The tag is tied to your account, not the vehicle — update your vehicle details from the dashboard any time you switch cars.

Anonymous messaging is free, forever — there's nothing to buy to stay reachable. ShieldTag Plus adds live masked calls, WhatsApp, and video for $6.99 the first year, then $14.99/yr, once those channels launch.

Free covers what most people need today: anonymous two-way messaging with quick presets, notify-on-scan, a contact log, and blocking or pausing your tag. Plus adds live masked voice calls, SMS, WhatsApp, and video, plus approval-gated contact, multiple recipients, and a document vault — coming soon.

One click, any time. Cancelling downgrades your account to Free — your tag keeps working for anonymous messaging, it's never disabled. First purchases (annual, Family, or Lifetime) are covered by a 30-day money-back guarantee.

Call 911 first for anything urgent. ShieldTag is not a substitute for 911 — reaching the owner through a tag is best-effort, not guaranteed, so use it alongside emergency services, never instead of them.

If your tag is lost, damaged, or stops scanning, email us and we'll help you get set up with a new one.

Go to Settings in your dashboard and use Delete account in the danger zone. You'll need to type DELETE to confirm. Deleting is different from cancelling Plus: cancelling just downgrades you to Free, while deleting purges your data and deactivates the tag — it can't be undone.